Contact Center Services: Here2Help People Find Their Way
13 National and Local Lifelines Operating to Provide Life-Saving Support and 465,000 Contacts for Emotional Support for Partners of Our Here2Help (H2H) Connect Crisis Contact Center
Imagine someone in their darkest hour. Mounting pressures like job stress, financial worries, or family responsibilities are taking their toll. One evening, when it all feels like too much, they pick up the phone. On the other end is a compassionate voice offering comfort and hope.
Vibrant’s Here2Help (H2H) Connect Crisis Contact Center is here to answer the call. H2H is a state-of-the-art call center focusing on mental health crisis response. We leverage innovative technology and a workforce of expert crisis counselors to provide lifelines for government entities, nonprofits, telehealth providers, behavioral health networks, and other institutions. Our program excels at providing responsive, compassionate care to people experiencing a wide variety of needs.
Counselors like Kseniya, a peer support specialist accessible through the NYC 988 lifeline, offer callers empathy and guidance. “We help people find their way because they know themselves best,” Kseniya shared. Whether callers face anxiety, grief, or loneliness, counselors provide understanding and tools to move forward.
United Federation of Teachers (UFT) Partnership
Studies show that young people who experience bullying are 3.5x more likely to face significant mental health issues by age 17. To address this, Vibrant partnered with UFT in 2012 to launch the BRAVELine, providing support via calls, texts, and chats.
Building on this success, Vibrant and UFT expanded efforts in 2024 with UFT-FOR-U, a mental health lifeline for NYC’s nearly 200,000 educators, paraprofessionals, and school staff.
New York State faces a projected shortage of 180,000 teachers, and enrollment in teacher education programs has declined to 53% since 2009. Educators are experiencing burnout at nearly twice the rate of other professionals.
“UFT members are under stress like never before. Our members know they can come to [the lifeline] for confidential, expert support. The partnership [with] Vibrant creates more opportunities and a new way to provide vital support whenever a member is in need,” said Michael Mulgrew, President of UFT.
National Football League (NFL) Life Line
Recognizing the unique challenges professional athletes face, the NFL and Vibrant created the NFL Life Line to offer independent, confidential support and resources for NFL players and their families. Over the years, Vibrant has worked with the NFL to support other crisis response and mental health initiatives across the league, leading the way in how the professional sports industry shows up for its community.
Research shows that over 25% of former NFL players aged 30–49 report experiencing symptoms of depression. Vibrant’s dedicated team of counselors, trained to understand the unique mental health needs of professional athletes and their families, provides
24/7 emotional support through calls and chats.
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