Our cutting-edge, multi-channel contact center provides immediate access to care through text, calls, and webchat—24/7/365.
We partner with leading organizations to deliver NYC 988, the NFL Lifeline, and New York State’s HOPELine among others, offering a fully customizable service designed to meet specific needs, from crisis response to referral services. Our team of expert counselors provides compassionate care, plus, our real-time reporting tools deliver valuable insights to ensure continuous improvement and top-quality service.
Services include:
Crisis response and emotional support
24/7 availability or tailored hours to meet your needs
Backup support during holidays or overflow periods
Seamless integration with your brand, including customized call scripts, hotline numbers, and reporting
Real-time data and flexible reporting options to ensure quality
Our pricing is based on program scope, staffing, and your unique needs—no hidden fees, no per-call charges. We work with you to create a tailored package that fits your budget and objectives.
Together, we can make mental health care more accessible and impactful for those who need it most.
For more information, visit vibrant.org or contact Rei Horst, AVP of strategic partnerships, at [email protected]