Our cutting-edge, multi-channel contact center provides immediate access to care through text, calls, and webchat—24/7/365, with 465,000 contacts supported in 2024. H2H operates 13 national and local lifelines to provide life-saving support.
We partner with leading organizations to deliver NYC 988, the NFL Lifeline, and New York State’s HOPELine among others, offering a fully customizable service designed to meet specific needs, from crisis response to referral services. Our team of expert counselors provides compassionate care, plus, our reporting tools deliver valuable insights to ensure continuous improvement and top-quality service.
Services include:
-Crisis response and emotional support
-Dedicated and shared-service models
-24/7 availability or tailored hours to meet your needs
-Backup support during holidays or overflow periods
-Seamless integration with your brand, including customized call scripts, hotline numbers, and reporting
-Monthly reporting summarizing activities, contact metrics, and key performance indicators
Our pricing is based on program scope, staffing, and your unique needs—no hidden fees. We work with you to create a tailored package that fits your budget and objectives.
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